Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service.
Quality Manager can be used independently, or integrate with your third party software applications such as Salesforce, Five9, and Cisco. Access recordings made in third party applications that offer API integration or export recordings.
Call centers like yours rely on Quality Manager to boost productivity to new levels of speed and accuracy.
Comply with Payment Card Industry data security standards with our PCI redactor. Our patented technology allows users to redact protected audio with sensitive information from call recordings prior to the storage of the recording.
Track the location of the audio segment to be deleted
Securely transmit the recording to Authority Software for redaction of audio segments
Cryptoshred original recording containing sensitive audio
Your call center can rely on PCI Redactor for your security and compliance needs.
Your agents will welcome the simple, clean interface that delivers exactly what they need to know. You can quickly create call center scripts that eliminate irrelevant information and promote a consistent encounter.
Access all relevant information across all data sources to create a Relationship Record™. Get client-specific insight quickly and easily.
A single Relationship Record™ powers all conversations with authority.
The right agents at the right times. Simplified.
No more exporting and importing spreadsheets to get the right agents scheduled at the right time. With everything built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance.
Authority WFM is fully integrated into the Authority product suite so you never have to swap back and forth between programs just to get the job done right.