The sales and service of warranties are a source of high margin revenue but they come at a great expense to retailers, warranty dealers and technicians alike. The successful tracking of warranty P&L through sales and claims data analysis is not only the key to profitability but it is also critical to the satisfaction of the customers that entrust your company with your long term support of their products and services.
Warranty Authority™ allows companies to generate customized warranties that cover every possible aspect associated with product and service support, from the Point of Sale through the management of the warranty lifecycle.
- Customize Warranty Plans, with inclusions and exclusions
- Dealer Portals
- Technician Portals
- Underwriter Portal
- User Driven System Administration
- Product Registration
- Warranty Registration
- Streamline claims processes
- Create warranties and generate automatic warranty documentation for customers
- Claims Handling
- Submit warranty claims, with supporting digitally stored documentation
- Assign and track work for service centers
- Track claims by customer, manage duplicate claims and track abuse
- Increase first call resolution and reduce warranty claims
- Match service requests to dealers and customers
- Provide an integrated knowledge base to warranty distributors and technicians
- Billing interfaces to Accounts Receivables
- View and service orders on a real-time basis
- Track customer history, product warranties and information of specific warranted products
