Authority Software provides cloud-based scripting, quality recording and PCI compliance solutions for call-centers. Our tools have been designed to improve both the customer and agent experience.
With over 20 years in the call center, our team has led operations and technology efforts for some of the world’s most recognized brands. Our expertise ranges all the way from small in-house call centers to multi-site BPOs that cater to blue chip companies all around the globe.
Our industry experience spans healthcare, travel and hospitality, packaged goods, telecommunications and technology, financial services, insurance, education, non-profit, retail, government, and energy.
You can count on our experts to deliver tools that will increase the value of every interaction and provide increased customer satisfaction.
Let us show you how Authority’s delivers easy to use solutions to solve some of the most complex challenges in your call center!
Our call center industry knowledge combined with decades of hands-on work in a wide range of industries and applications ensures your customers are well-served and your business metrics are met.